Refund policy

REFUND & RETURN POLICY

Due to the nature of medical devices and for hygiene, safety, and regulatory reasons, our products are subject to the following strict policy.

Important: Once product packaging has been opened, unsealed, or used, we do not accept returns or offer refunds under any circumstances.

1. Accepted return conditions We only accept returns or exchanges if:

• Wrong item received (incorrect model, quantity, or variant)
• Item arrived damaged — must be reported within 48 hours with photo/video evidence
• Product is proven defective out of the box — subject to assessment

2. Eligibility requirements

• Product must be unopened, unused, and in original sealed packaging
• All accessories, manuals, masks, and components must be included
• Proof of purchase must be provided

3. Non-refundable situations

• Product has been opened, used, or tested
• Packaging is damaged, torn, or missing
• Change of mind or wrong purchase
• No proof of defect or insufficient evidence
• Report made more than 48 hours after receiving parcel

4. Defective product replacement If the device is verified defective upon first use, a replacement unit will be provided. Refunds only issued if replacement is not possible.

5. How to request a return Email business@medihomeaid.com with your order number, name, phone number, photos/videos of the issue, and description of the problem. Our team will respond within 1–3 working days.

6. Final decision MEDIHOMEAID reserves the right to make the final decision on all requests based on evidence provided and medical device safety guidelines.